Bev Morton Clinical Services

Level 1 Room 5
12-16 Vasse St, Bunbury WA 6230
(Brecken Health Centre)


0408 905 687

Managing intoxicated people and their behaviour

 Tell them where they are and what is happening
 Ask straight questions
 Keep calm
 When talking to the person, avoid information overload
 Repeat if necessary
 Keep eye contact
 Always tell the person what you are going to do (e.g. make a phone call)
 Keep instructions brief
 Be sensitive, reasonable, consistent and calm
 Be aware of cultural factors
 Be aware of your non-verbal skills - Tone of voice, volume and pitch.

 hot topics and long discussions
 Name calling
 Swearing or put down language

If possible, it is better if the intoxicated person can be just settled down, even put to the person bed or removed from any position that may inflame situation.