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Bev Morton Clinical Services

Level 1 Room 5
12-16 Vasse St, Bunbury WA 6230
(Brecken Health Centre)

E-mail: bev@bevmorton.com.au

0408 905 687

Listen to What is Said

Active listening is letting the other person know you hear what is being said, this is done by reflecting back, in your own words, what is being said and felt, without judgement or criticism.

You are not responsible for how the how the person acts or handles the situation – they are.

Be aware to changes in behaviour and mood, which indicates a person is not coping.

Don’t judge their feelings or make interpretations about motives.
Don’t take their anger personally.

It is better if any conversation can be avoided until the person is not intoxicated. (The next day) Pick a time that you can feed back their behaviours, when they may be heard and accepted